v8visa Privacy Policy

1. Introduction

v8visa ("v8visa", "we", "us", "our") operates the online casino and sports betting platform accessible at https://v8visa.app ("the Platform"). As part of providing our services to players in Bangladesh and beyond, we necessarily collect and process certain personal information about our users ("you", "your", "the Player").

This Privacy Policy sets out in clear and transparent terms: the categories of personal data we collect; the purposes and legal bases for which we process that data; the circumstances in which we may share your data with third parties; the measures we take to keep your data secure; the period for which we retain your data; and the rights you have in relation to your personal data and how to exercise them.

This Policy should be read alongside the v8visa Terms & Conditions, which are incorporated by reference. Defined terms used in the Terms & Conditions carry the same meaning in this Policy. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.

v8visa is committed to processing personal data responsibly, securely, and only to the extent necessary to deliver a high-quality, safe, and compliant online gaming experience to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

2. Personal Data We Collect

We collect only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where health-related information is voluntarily disclosed in the context of a responsible gaming or self-exclusion request. Any such data disclosed in that context is processed solely for the purpose of delivering the requested responsible gaming service.

3. How We Collect Your Data

v8visa collects personal data through the following channels and methods:

• Direct Collection: Data you provide directly when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, submitting a responsible gaming request, or participating in a promotion.
• Automated Collection: Technical and usage data collected automatically when you visit and interact with the Platform, including data gathered through cookies, web beacons, pixel tags, and server log files. This data is collected regardless of whether you are logged in to your account.
• Third-Party Sources: Data received from third-party identity verification providers engaged to assist with KYC and AML checks; data received from payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) to confirm transaction completion; and fraud prevention data received from our security partners.
• Game Providers: Aggregated, anonymised gameplay data from third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO) relating to game sessions associated with your account. This data does not include individually identifiable data held by the game studio and is used solely for platform analytics and responsible gaming monitoring.

4. How We Use Your Personal Data

v8visa processes your personal data only for specific, legitimate purposes. The following table summarises the purposes for which we use each category of personal data:

• Account Creation and Management: To register your account, verify your identity, maintain accurate account records, and manage your account settings including responsible gaming tools such as deposit limits and self-exclusion.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), to reconcile transaction records, and to issue refunds where applicable.
• KYC and AML Compliance: To verify your identity and age in accordance with our obligations to prevent underage gambling, money laundering, and financial fraud. This includes screening your identity data against relevant watchlists and databases.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain a record of our communications with you for quality assurance and compliance purposes.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, collusion, bonus abuse, money laundering, and other prohibited conduct on the Platform.
• Personalisation and Marketing: To personalise your experience on the Platform and, where you have provided consent, to send you promotional communications about bonuses, offers, and new features. You may withdraw your marketing consent at any time by contacting [email protected].
• Responsible Gaming: To monitor your gaming behaviour for indicators of problem gambling, to enforce any responsible gaming restrictions you have activated on your account, and to reach out proactively where our systems detect patterns of concern.
• Platform Improvement: To analyse usage data in aggregate to improve the performance, features, and content of the Platform. Analytics data used for this purpose is anonymised or pseudonymised wherever possible.
• Legal and Regulatory Compliance: To comply with applicable laws, regulatory requirements, court orders, and requests from competent authorities.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without a human review step, except where such processing is strictly necessary for fraud prevention or legal compliance obligations.

5. Legal Basis for Processing

v8visa processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and v8visa — including account registration, payment processing, game provision, and customer support.
• Legal Obligation: Processing that is required by applicable law, including KYC/AML verification, age verification, record-keeping for regulatory purposes, and responding to lawful requests from authorities.
• Legitimate Interests: Processing that is necessary for v8visa's legitimate business interests, including security monitoring, fraud prevention, platform analytics, and service improvement — provided those interests are not overridden by your privacy rights. Where we rely on legitimate interests, we conduct a balancing assessment to ensure your interests are appropriately protected.
• Consent: Processing for which we have obtained your explicit consent, including sending promotional marketing communications. Consent-based processing may be withdrawn by you at any time without affecting the lawfulness of processing carried out before the withdrawal.

6. Sharing Your Personal Data

v8visa does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following limited circumstances:

• Payment Processors: We share the financial and identity data necessary to process your transactions with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each payment partner processes your data in accordance with their own privacy policies and applicable financial regulations.
• Identity Verification Providers: We share identity and document data with third-party KYC and AML service providers to carry out the verification checks required before withdrawals are processed. These providers act as data processors under our instruction and are contractually prohibited from using your data for any other purpose.
• Game Studios: Limited technical identifiers (such as a pseudonymised session token) are passed to game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Play'n GO to load and track game sessions. Full identity data is not shared with game studios.
• Security and Fraud Prevention Partners: We may share technical and usage data with specialist fraud detection and cyber-security service providers to protect the Platform and its users from fraudulent activity, cheating, and abuse.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of v8visa, its employees, or its users.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of v8visa's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and of any material changes to the way your data is processed as a result.

All third parties with whom we share your personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the purposes for which it was shared with them.

7. Cookies & Tracking Technologies

v8visa uses cookies and similar tracking technologies on the Platform to provide core functionality, improve performance, and analyse usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your responsible gaming settings. These cookies cannot be disabled without impairing core Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors interact with the Platform, including pages visited, time spent, errors encountered, and click paths. This data helps us identify areas for improvement. These cookies do not collect personally identifiable information.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and last-played game — to provide a more personalised experience on subsequent visits.
• Targeting and Marketing Cookies: Where you have consented, these cookies track your activity on the Platform to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You may withdraw consent for marketing cookies at any time by updating your browser settings or by contacting [email protected].

Most browsers allow you to control cookie settings through their preferences menu. Disabling strictly necessary cookies will affect the functionality of the Platform. Disabling other categories of cookies will not impair your ability to use the Platform but may reduce the quality of your experience. For full details on the cookies used on the Platform, please contact our support team.

8. Data Retention

v8visa retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of your account relationship with v8visa, plus a minimum of five (5) years following account closure to comply with AML record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations.
• KYC Verification Documents: Retained for a minimum of five (5) years from the date of verification, or longer if required by law or ongoing regulatory proceedings.
• Customer Support Communications: Retained for three (3) years from the date of the last communication in each support case, unless the case involves a dispute or regulatory matter that requires longer retention.
• Technical and Usage Data: Retained in identifiable form for up to twenty-four (24) months, after which it is anonymised or deleted. Anonymised aggregate analytics data may be retained indefinitely.
• Self-Exclusion Records: Retained permanently, or for a period of at least ten (10) years from the date of the self-exclusion request, to prevent re-registration by excluded players.
• Marketing Consent Records: Retained for the duration of your consent, plus three (3) years thereafter to demonstrate compliance with consent obligations.

When personal data is no longer required, v8visa will delete or anonymise it in a secure manner. Data stored in backup systems will be deleted in the normal course of the backup rotation cycle.

9. Data Security

v8visa takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the Platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon displayed in your browser confirms that the connection is encrypted.
• Encrypted Data Storage: Sensitive personal data — including identity documents, financial account details, and passwords — is stored in encrypted form using modern encryption standards. Passwords are hashed using a strong one-way algorithm and are never stored in plain text.
• Access Controls: Access to personal data within v8visa is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: v8visa offers two-factor authentication (2FA) to all registered players. We strongly recommend enabling 2FA to add an additional layer of protection to your account beyond your password.
• Intrusion Detection and Monitoring: The Platform is monitored continuously for suspicious activity, unauthorised access attempts, and potential security incidents. Automated alerts escalate unusual activity to our security team for investigation.
• Penetration Testing: The Platform undergoes regular security assessments, including penetration testing by independent security professionals, to identify and remediate vulnerabilities.

Despite these measures, no system connected to the internet can be guaranteed to be completely secure. v8visa cannot warrant the absolute security of data transmitted over the internet. In the event of a data breach that is likely to result in a risk to your rights and freedoms, v8visa will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

10. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights in relation to the personal data v8visa holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

• Right of Access: You have the right to request a copy of the personal data v8visa holds about you, along with information about how that data is used and with whom it is shared. We will respond to access requests within 30 days.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update many of your account details directly from your account settings page; for data that cannot be changed self-service (such as KYC documents), please contact our support team.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. This right is subject to our legal obligation to retain certain data (such as AML and financial records) for mandatory retention periods, which take precedence.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data while a rectification or erasure request is under review, or where you contest the accuracy of your data.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Where you object to marketing processing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

v8visa will acknowledge all data rights requests within five (5) business days and will endeavour to fulfil or respond substantively within thirty (30) days. Where a request is complex or numerous, this period may be extended by up to two further months, and we will notify you of any such extension.

11. Children's Privacy

The v8visa Platform is strictly intended for adults aged 18 years and above. v8visa does not knowingly collect, store, or process personal data from individuals under the age of 18. Age verification is a mandatory step in the account registration process, and all accounts are subject to KYC verification that confirms the account holder meets the minimum age requirement.

If v8visa discovers that an account has been registered by, or on behalf of, a person under the age of 18, the account will be suspended immediately, any deposits will be refunded to the original payment method, and all associated data will be deleted in accordance with our data retention policy for underage registrations.

If you are a parent or guardian and believe that your child has registered an account with v8visa, please contact us immediately at [email protected]. We will investigate and take prompt action to close the account and delete any associated personal data.

12. Third-Party Links & Services

The v8visa Platform may contain references to third-party services, including the game studio interfaces embedded within the casino section of the Platform. While we take care to work only with reputable partners, v8visa is not responsible for the privacy practices or the content of third-party services.

This Privacy Policy applies only to personal data processed by v8visa in connection with the Platform. When you interact with a third-party game studio interface or payment provider, the privacy policy of that third party governs the processing of any data collected directly by them. We encourage you to read the privacy policies of any third-party services you interact with.

v8visa does not include external hyperlinks to third-party websites in the body of this Platform. Any external branding (payment logos, game studio names) is used for informational purposes only and does not imply endorsement of or affiliation with those third parties beyond our existing operational relationships.

13. Changes to This Privacy Policy

v8visa reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. When we make material changes to this Policy — meaning changes that substantially affect your privacy rights or the way we process your personal data — we will:

• Update the "Last Updated" date at the top of this page.
• Notify you by email to your registered address at least seven (7) days before the updated Policy takes effect.
• Display a prominent notice on the Platform for a reasonable period following the change.

For minor amendments — such as typographical corrections, clarifications that do not alter the substantive meaning of any clause, or updates required by law that take immediate effect — we may update the Policy without advance notice beyond the updated date on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Continued use of the Platform after an updated Policy takes effect constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, please discontinue use of the Platform and contact us to close your account.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way v8visa processes your personal data, please contact our data privacy team using the details below. All correspondence should be submitted in English and will be handled in English.

• Privacy & Data Enquiries Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Rights Requests: "Data Rights Request"
• Subject Line for Privacy Policy Enquiries: "Privacy Policy Enquiry"
• Support Availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response Time: Acknowledgement within 5 business days; substantive response within 30 days

For responsible gaming enquiries, including self-exclusion requests, deposit limit changes, or cooling-off activations, please mark your email subject line with "Responsible Gaming Request" to ensure prompt routing to the appropriate team. You may also visit our Responsible Gaming page for full details on the tools available to you.